FREQUENTLY ASKED QUESTIONS
Will you ship my order if I cannot pick up at your shop?
The smaller products like Fridge Slides, Mounting Brackets, Side Prep tables, etc. can easily be shipped via UPS, FedEx, or USPS.
Do you keep all Alu-Cab products in stock?
We keep the most popular products like Tents, Awnings, and mounting brackets in stock. Explorer Canopies, Fridge Slides, and Woodboxes are generaly in stock at the main US distrubutor, so can be avaialble within a week.
Do you provide installation services?
Yes. We can install your products onsite at our shop in Sacamento, or we have a network of reccomended installers we can connect you with depending on where you are.
What is the warranty period?
Alu-Cab stands behind all products with a 5 year warranty on parts and labor.
Why can't I buy and pay on the site?
Becasue we are a small boutique vendor we prefer to offer a high-touch, personalized buying experience. We realize that for most of our customers, the investments they are making in Alu-Cab are significant purchases, so we want to ensure you are getting the best product for your unique build and travel style.
Do you offer consultation on what products are best suited to my build and style of travel?
Absolutely! We are happy to spend whatever time is needed to help you decide on the products that will give you the most enjoyment and highest value. Just give us a call, or email your questions.
Why buy Alu-Cab over the competition?
Alu-Cab has been in business for over 20 years and has tested it's products in some of the harshest real-world conditions on the planet. Their experience in serving the fleet and rental markets in South Africa and Europe where users typically do not treat equipmnent particularily well have been the grounds for constant improvement and innovation.
If I am interested in a Khaya camper, do I need to modify my truck?
In our opinion, yes. While a number of owners have elected to simply run air bags with stock suspension and springs, the weight of the Khaya does effect the handling characteristics of the truck.