FAQ

FREQUENTLY ASKED QUESTIONS

Will you ship my order if I cannot pick up at your shop?


The smaller products like Fridge Slides, Mounting Brackets, Side Prep tables, etc. can easily be shipped via UPS, FedEx, or USPS. For larger products like Tents and Awnings, we prefer local pick up at our shop due to the potential liability issues should something get damaged in transit. That said, we have refered many customers to Uship where they have found shippers who will bid on your transportation job at quite reasonable rates. We are happy to help with providing the weights and measurements necessary to secure a shipper and buy the insurance you need. We just won't initiate and "own" the shipping and insurance process. The added benefit for customers outside California is that if you generate the shipping, we can sell to you tax-free.




Do you keep all Alu-Cab products in stock?


We keep the most popular products like Tents, Awnings, and mounting brackets in stock. Explorer Canopies, Fridge Slides, and Woodboxes are generaly in stock at the main US distrubutor, so can be avaialble within a week. Khaya and Canopy Campers are special order and can take up to 8-12 weeks for build time plus transit from the factory in South Africa.




Do you provide installation services?


Yes. We can install your products onsite at our shop in Sacamento, or we have a network of reccomended installers we can connect you with depending on where you are.




What is the warranty period?


Alu-Cab stands behind all products with a 5 year warranty on parts and labor.




Why can't I buy and pay on the site?


Becasue we are a small boutique vendor we prefer to offer a high-touch, personalized buying experience. We realize that for most of our customers, the investments they are making in Alu-Cab are significant purchases, so we want to ensure you are getting the best product for your unique build and travel style. Quote requests are always answered in less than 24 hours. Once you are ready to purchase, we can invoice you and accept online payments at that time.




Do you offer consultation on what products are best suited to my build and style of travel?


Absolutely! We are happy to spend whatever time is needed to help you decide on the products that will give you the most enjoyment and highest value. Just give us a call, or email your questions.




Why buy Alu-Cab over the competition?


Alu-Cab has been in business for over 20 years and has tested it's products in some of the harshest real-world conditions on the planet. Their experience in serving the fleet and rental markets in South Africa and Europe where users typically do not treat equipmnent particularily well have been the grounds for constant improvement and innovation. The quality of materials and craftsmanship is second to none. All Alu-Cab products are built to last and designed to function amazingly well.




If I am interested in a Khaya camper, do I need to modify my truck?


In our opinion, yes. While a number of owners have elected to simply run air bags with stock suspension and springs, the weight of the Khaya does effect the handling characteristics of the truck. But with an upgraded suspension (for example, Old Man Emu Heavy Kit), the weight of the Khaya becomes hardly noticeable and your vehicle will react much better in emergency situations.





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